Front Desk Manager

Little America

Flagstaff, AZ

1. SUMMARY:
The main function of the Little America Hotel Front Desk Manager is to coordinate the operations of the hotel’s front desk, including: switchboard, front desk, night auditing, reservations, bell service, and concierge.

2. TASKS:
The tasks that are essential to perform the functions of this position are:
• Supervise the activities of department personnel:
? Interview and select new employees
? Coordinate or deliver appropriate training and monitor the effectiveness of that training to the personnel
? Administer Work Progress Reviews on these personnel
? Praise, discipline, and counsel as appropriate
? Develop work schedules and monitor payrolls
• Prepare and utilize daily reports to maximize efficiency of room sales and assignments
• Work closely with General Manager and department managers
• Prepare a variety of reports that track occupancy. Forecast and budget market segments, revenues, and occupancies etc.
• Maintain adequate front office supplies and ensure the function of all office equipment
• Other duties as assigned by the General Manager

3. PHYSICAL DEMANDS:
• Ability to manipulate small objects precisely by whatever means
• Ability to express or exchange ideas verbally
• Accurate computer entry by touch

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