Hotel Gift Shop Sales Associate

Little America

Flagstaff, AZ

SUMMARY:
The main function of the Little America Hotel Gift Shop Sales Associate is to provide professional and knowledgeable customer service to all Gift Shop patrons.

2. TASKS:
The tasks that are essential to perform the functions of this position are:
• Assist customers by offering information about merchandise, and be prepared to answer questions about the Hotel and the community.
• Acquire as much information as possible about all aspects of the shop’s products, hotel services, and features of the community.
• Using the utmost in customer service skills and up-selling techniques, aggressively and professionally seek sales.
• Accurately complete any sales transactions by “ringing” the sale into the cash register, in strict accordance with Hotel Gift Shop procedures, and verbally count change correctly back to the customer.
• Maintain adequate supplies and displays of merchandise for sale.
• Be alert for shoplifters.
• Promptly communicate any problems to the appropriate supervisor.
• Maintain cleanliness of Gift Shop by vacuuming, dusting, and wiping displays and fixtures as needed, using a vacuum cleaner, dust rags, feather dusters, and glass and other cleaners.
• Other duties as assigned.

3. PHYSICAL DEMANDS:
• Ability to ascend or descend rung ladder safely and with agility, and maintain body equilibrium to prevent falling from precarious situations.
• Ability to extend arm(s) in any direction.
• Ability to raise substantial object from a lower to a higher position, or move objects horizontally from position to position.
• Ability to express and exchange ideas verbally.

Logos of our sponsors: Helios, Greater Flagstaff Chamber of Commerce, Gore, Northern Arizona Healthcare, Northern Arizona University, and Choose Flagstaff